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General terms and condition to buy on Urania website.

General

The www.uraniarecords.com website is operated by Manzoni Editore, Merone. The following are the terms and the conditions of sale which apply to your purchase of goods from Urania shop on line. Before buying you are kindly asked to read these terms carefully. Only visitors over 18 can register and use this web site for any commercial purpose. Only natural person (without VAT) are allowed to buy from our e-shop. All Companies with VAT, registered in Italy or abroad, can make an order via mail info@uraniarecords.com. A responsible will reply asap. The use of every trade marks, image and contents in this web site is to be considered protected by Copyright.

Order

Your order constitutes an obligation to purchase goods from us. For every item you can check the front cover and all the data you need to know. By purchasing products via this Webstore you accept and agree to these Terms & conditions and you agree that your use of this Webstore, including any transaction you make, is subject to these Terms and they form part of a legally binding contract between us and you.

By submitting an order to us through our website, you warrant that the payment details provided on your order are valid and correct. By placing an order you confirm that you are the person referred to in the billing details. As well in the moment of your registration in our web-site you declare that all your data are rights (including name, addressed, leaving Country and so on).

Pricing

The prices in Euro (€) displayed include Italian tax (VAT), for the delivery of physical CD within the European Union.

For the merchandise dispatched to non-EU countries, the Italian VAT (IVA) will be automatically deducted on the basis of Art. 8 (where applicable). The deduction will be made before payment is collected.
A charge will be made for post and packing. The amount will be displayed along your online shopping accomplishing process.

If your order will be delivered outside Italy it may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
For digital downloads, and for delivery within the European Union, the VAT of your leaving Country will be applied to the displayed price. For digital downloads outside the European Union the VAT will be not added (Art. 8).

Payment

You can choose to pay using several ways: Credit card, Pay Pal, bank transfer, at the moment of the delivery (this last service is available only in Italy). If you are paying via Credit Card or Pay pal, the charge will take place in full automatically and the dispatch will take place according the terms shown below. With regards to bank transfer the dispatch will be processed once the total sum has been accredited in our bank At any time the total amount you pay is the same, except if you choice to pay by cash at the moment of the delivery. In this case € 3,00 will be added (Only Italy).

Shipping and delivery terms and times

Our standard dispatch time is 1-4 working days from the order’s acknowledgement date. In addition to it you have to consider the time needed for the delivery by the courier. For Italy the delivery is foreseen in about 3-5 working days. For European Countries in 8 working days and for non-EU Countries in about 15-20 working days.
Please note that Urania cannot guarantee specific delivery dates.
At any time the item is shipped from us in Italy. In order to offer the cheapest way of shipping we take advantage of Posta 4 Servie (for Italy) Poste Mail Intenational Service offered by Italian Post. You can check this service on Poste Italiane web site. If you order more than one item, the system will calculate the total weight and the final amount is that refferring to the relative price category. We will parcel the items all together. If you would prefer make your own delivery arrangements, please contact our Customer Service Team via email at info@uraniarecords.com or at the number +39 0314138899. Please to add always a phone number where the transporter can reach you as well as your mail.
Right of withdrawal

You can request replacement free of charge if goods you receive are faulty or do not correspond to what you have ordered. We will gladly replace the good within a reasonable time.

Non conformities – Replacement – Returns

Replacement for items lost by delivery services will be handled on an individual basis.
If an item arrives damaged or defective, please contact us at our mail info@uraniarecords.com of phone at + 39 314138899 within five working days of receiving the item, and we will be happy to replace it for you with a copy of the same title or reimburse you the sum. Since we take care of packaging as to save the products from crash, we consider a real damage when the CD is useless. If only the box results damaged we replace the broken box with a new empty one. For any particular problem that can occur, the Customer Service will be glad to help you. The customer can also send picture of the damage via mail at info@uraniarecords.com.
Privacy Policy

When you place orders online, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) from you. By placing an order, you will consent to the use of such personal information. Any personal information about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times. We will store cookies on your computer. If you want to know more about them, please read the text “Privacy and cookies”

Law and Jurisdiction

The website is controlled and operated in Italy. These Terms and Conditions and all matters connected with any order you place on our website are governed by Italian law and you agree to submit to the exclusive jurisdiction of the Italian courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website.